Privacy Policy

1. Who We Are

This website is operated by VFP Limited (“VFP”, “we”, “us” or “our”), a company registered in England and Wales with company number [COMPANY REGISTRATION NUMBER]. Our registered office and trading address is 50 Ryeish Lane, Spencers Wood, Reading, RG7 1SS, United Kingdom.

VFP Limited is the data controller for the personal data described in this policy. If you have any questions about this policy or how we handle your data, see Section 13 for how to contact us.

2. The Information We Collect

We collect personal data in a small number of ways, depending on how you interact with us:

Information you give us directly

• When you submit an enquiry through our contact form: your name, email address, phone number (if provided), company name (if provided), the type of enquiry you selected, and the message you send us.
• When you email or call us directly: whatever information you choose to include in that communication.
• If you apply for or book training with us: information reasonably needed to deliver that training, such as your name, contact details, employer (for corporate bookings), and any accessibility or dietary requirements you tell us about.

Information collected automatically

Like most websites, our server and hosting infrastructure automatically log limited technical information when you visit — such as your IP address, browser type, device type, pages visited and the date and time of your visit. This is standard server-log information used for security, diagnosing technical issues and understanding overall site performance; see Section 5 for more on cookies and similar technologies.

We do not knowingly collect any special category data (such as health, religious or biometric data) through this website. Please do not include special category data in any enquiry form or email unless it is genuinely necessary — for example, an accessibility requirement for a training course.

3. How We Use Your Information

We use the personal data we collect to:

• Respond to your enquiries and communicate with you about our training and technology services.
• Provide, administer and deliver training courses or technology projects you or your organisation have booked.
• Send you information you have specifically asked for, such as a quote, proposal or course details.
• Maintain the security, integrity and proper functioning of our website (for example, detecting and preventing spam or abusive form submissions).
• Meet our legal, accounting, tax and regulatory obligations.

We do not sell your personal data to third parties, and we do not use your data for automated decision-making or profiling that produces legal or similarly significant effects on you.

4. Our Legal Basis For Processing

Under UK GDPR, we rely on the following legal bases, depending on the purpose:

• Consent — where you have actively given us your information for a specific purpose, such as submitting the contact form.
• Contract — where processing is necessary to deliver a training course or technology service you or your employer has engaged us for.
• Legitimate interests — where processing is necessary for our legitimate business interests, such as responding to enquiries, keeping our website secure, and maintaining business records, provided this is not overridden by your rights and interests.
• Legal obligation — where we need to process data to comply with a legal or regulatory requirement, such as tax and accounting rules.

5. Cookies & Similar Technologies

At the time of publishing, this website does not use analytics, advertising or marketing cookies, and does not run third-party tracking or advertising scripts. We use only a small number of strictly necessary cookies and similar technologies required for the site to function correctly — for example, cookies used by our website caching and security systems, and, where applicable, a short-lived cookie used to protect our contact form from spam.

Because these cookies are strictly necessary for the website to operate, they do not require your consent under UK law. If VFP Limited introduces analytics, marketing or other non-essential cookies in the future, we will update this policy and, where legally required, present a cookie consent banner before any such cookies are set.

A full, itemised cookie table (cookie name, purpose, and duration) is [VFP TO CONFIRM] and will be published here once available.

6. How We Share Your Information

We do not sell or rent your personal data. We may share personal data with:

• Service providers who help us run this website and our business — for example, our website hosting provider, email delivery service and the software platforms we use to manage enquiries and course administration. These providers only process personal data on our instructions and under contractual confidentiality and data protection obligations. The specific providers currently in use are [VFP TO CONFIRM] and will be listed here for transparency.
• Professional advisers such as our accountants, auditors or legal advisers, where reasonably necessary.
• Regulators, law enforcement or other authorities, where we are required to do so by law, or to protect our rights, property or safety, or that of others.
• A buyer or successor, if VFP Limited were to undergo a business transfer such as a merger, acquisition or sale of assets — in which case personal data may be transferred as part of that transaction, subject to the same protections described in this policy.

7. International Transfers

Wherever possible, we aim to store and process personal data within the UK or the European Economic Area (EEA). Where a service provider we use stores or processes data outside the UK/EEA, we take steps to ensure appropriate safeguards are in place, such as relying on providers certified under an adequacy decision, or using UK International Data Transfer Agreements / EU Standard Contractual Clauses as appropriate. Details of any specific international transfers currently in place are [VFP TO CONFIRM].

8. How Long We Keep Your Information

We keep personal data only for as long as reasonably necessary for the purpose it was collected, taking into account legal, accounting and reporting obligations. As a general approach:

• Enquiry form submissions that do not lead to a booking or engagement are generally retained for a limited period to allow for follow-up, after which they are deleted or anonymised.
• Records relating to a client engagement or training booking are typically retained for the duration of that relationship and for a further period afterwards to meet our legal and tax obligations.

Exact retention periods for each category of data are [EXACT RETENTION PERIOD TO BE CONFIRMED]. Where no specific period applies, we review data periodically and delete or anonymise it once it is no longer needed.

9. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration, appropriate to the nature of the data we hold. This includes measures such as access controls, secure hosting and, where appropriate, encryption in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted to us over the internet.

10. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to ask us to correct inaccurate or incomplete data.
• Right to erasure — to ask us to delete your personal data, in certain circumstances.
• Right to restrict processing — to ask us to limit how we use your data, in certain circumstances.
• Right to data portability — to ask us to provide certain data in a structured, commonly used, machine-readable format, or transfer it to another organisation.
• Right to object — to object to processing based on our legitimate interests, or to direct marketing (though we do not currently carry out direct marketing via this website).
• Rights related to automated decision-making — you have rights where a decision is made about you based solely on automated processing; as noted in Section 3, we do not currently use this type of processing.

To exercise any of these rights, please contact us using the details in Section 13. We will respond within the timeframes required by law. We may need to verify your identity before acting on a request.

11. Children’s Privacy

This website and our services are intended for businesses and adult individuals. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us using the details in Section 13 so we can remove it.

12. Changes To This Policy

We may update this privacy policy from time to time, for example to reflect changes in our practices, the tools we use, or legal requirements. Any changes will be published on this page with an updated “Last updated” date at the top of this policy. We encourage you to review this page periodically.

13. How To Contact Us & Complaints

If you have any questions about this policy, or would like to exercise any of your rights, you can contact us at:

• Email: info@vfplimited.com
• Phone: +44 7343 085020
• Post: VFP Limited, 50 Ryeish Lane, Spencers Wood, Reading, RG7 1SS, United Kingdom

Our data protection contact is [DATA PROTECTION CONTACT NAME, IF DIFFERENT FROM GENERAL ENQUIRIES]; unless stated otherwise, please direct data protection queries to the general contact details above.

If you are unhappy with how we have handled your personal data, we would welcome the chance to resolve your concern directly — please contact us first using the details above. You also have the right to lodge a complaint with the UK’s independent regulator for data protection:

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